PAYMENT OPTIONS

 We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay, and PayPal. We process your payments securely through Shopify Payments. You can read more about their security measures here.

 

RETURNS AND EXCHANGES

The Grand Tour accepts returns at their discretion within 14 days of purchase. To return an item, please send an email to info@grandtourhome.com to receive a return authorization and instructions on where to send the unused item (with the original receipt and packaging via trackable mail). The customer will receive an online credit or a refund minus all shipping costs (unless the item arrived damaged or incorrect per the order). 

  

DAMAGED ITEMS 

If an item arrives to you damaged, please take a picture of the item in its original packaging and email it to us at info@grandtourhome.com within 48 hours. If you can tell it’s been damaged upon arrival, please do not accept the package from the carrier and let us know.

  

REFUNDS

Refunds will be sent to the original payment method and can take up to 10 business days to process. 

  

FINAL SALES 

For our vintage items, sale items, open or used products, and any custom furniture or upholstery orders, please note that all sales are final. The items may not be canceled or returned by the customer unless expressly agreed to in advance by The Grand Tour.

  

SHIPPING 

We deliver using FedEx, UPS and USPS.

  

VIRTUAL SHOPPING

 If you have any questions about a product you see online, please feel free to email The Grand Tour at info@grandtourhome.com to set up a phone appointment with someone from our team or to receive a virtual tour of our inventory.